The Fine Print
Last updated · 18 June 2026
These Terms of Service (the "Terms") are a binding legal contract between you and One Life Company ("One Life", "we", "us", or "our"). They govern your access to and use of our apps, including Luten and any future apps such as Spend, Still and Move, together with our websites, content, soundscapes, and related services (the "Services"). By downloading, accessing, or using any of the Services, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.
"Account" means your registration or platform sign-in. "Content" means audio, soundscapes, text, graphics, software and other materials in the Services. "Subscription" means a paid plan. "Platform" means an app store or operating system through which you obtain or run the Services, such as Apple. "You" means the person or entity using the Services.
One Life builds a family of daily life apps that help you sleep, focus, calm down, and live better. These Terms apply to every One Life app and service, current and future, unless a specific product presents its own terms, in which case those terms control for that product. Some features or soundscapes may be provided by or depend on third parties, and additional terms may apply to them.
You must be at least 16, or the age of digital consent where you live, to use the Services, or you must use them under the supervision and with the consent of a parent or legal guardian who accepts these Terms for you. The Services are not directed to children under 13, and we do not knowingly collect their personal information.
Some features require an Account or a Platform sign-in, for example through your Apple ID. You agree to provide accurate, current and complete information and to keep it updated. One person or entity may not maintain more than one Account except as we permit.
You are responsible for safeguarding your credentials and for all activity under your Account. Notify us promptly of any unauthorised use or suspected breach. We are not liable for any loss arising from unauthorised use of your Account that is not caused by us.
Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services for your own personal, non-commercial use. All rights not expressly granted are reserved.
You may not copy, modify, translate, distribute, sell, lease, lend, or create derivative works from the Services; reverse engineer, decompile, or disassemble any part, except where the law does not allow such a restriction; remove or alter any notices; or use the Services to build a competing product. These restrictions survive termination.
Parts of the Services are free; others require a Subscription or one-time purchase. Subscriptions may be billed monthly or annually, or offered as family, student, or lifetime plans. Features, content and pricing may change over time.
Purchases are processed by the Platform you bought through, and your billing relationship is with that Platform. Unless you cancel, a Subscription renews automatically at the then-current price, and your Platform account is charged within the window that Platform sets. We may change prices; changes apply to renewals after notice as required by law or the Platform.
You can cancel or turn off auto-renewal at any time in your Platform account settings, and cancellation takes effect at the end of the current billing period. Deleting an app does not cancel a Subscription.
Payments are generally non-refundable except where required by law or the Platform's policies. Refund requests are handled by the Platform that processed your purchase, not by us, except where the law provides otherwise.
We may offer free trials, introductory pricing, or promotions, which can change or end at any time and may be limited to new or eligible users. If a trial converts to a paid Subscription, you will be charged unless you cancel before it ends.
A "lifetime" plan covers the lifetime of the applicable app or service as we continue to offer it, and is not a guarantee of perpetual operation. On a family plan, the account holder is responsible for each member added and for ensuring members meet these Terms.
Your use of the Services on a Platform is also subject to that Platform's terms. Where required, Apple and other Platform providers are third-party beneficiaries of these Terms and may enforce them. You represent that you are not located in an embargoed country or on a prohibited-party list, and that you will comply with the Platform's usage rules.
You agree to use the Services lawfully and respectfully, and only as these Terms and the Services intend. You are responsible for your conduct and for any content you provide.
You will not: use the Services for any unlawful, harmful, infringing, or fraudulent purpose; interfere with or disrupt the Services, servers, or networks; probe, scan, or test their vulnerability or breach security; access the Services by automated means or interfaces we did not provide; circumvent usage limits, paywalls, or technical protections; upload viruses or malicious code; harvest data; impersonate others; or resell, sublicense, or commercially exploit the Services.
If you submit content, ideas, suggestions, or feedback, you grant us a worldwide, royalty-free, perpetual, irrevocable, sublicensable, transferable licence to use, reproduce, modify, publish, and incorporate it into our products without obligation or compensation to you. You represent that you have the rights to share what you submit, and you remain responsible for it.
Any reviews or ratings you post must be honest and your own. We may, but are not obliged to, monitor, remove, or respond to content that violates these Terms or applicable policies.
The Services may link to or rely on third parties, such as app stores, payment processors, analytics, and Apple Health. We do not control and are not responsible for third-party services or content, and your use of them is governed by their own terms and policies.
The Services are wellness and lifestyle tools. They are not medical devices and do not provide medical, psychological, diagnostic, or treatment advice. Sleep scores, soundscapes, and other features are for general informational and relaxation purposes only and may not be accurate for you. They are not a substitute for professional care. Always consult a qualified provider about any medical or mental-health condition, and never disregard or delay professional advice because of the Services.
Do not use sleep, focus, or relaxation audio while driving, operating machinery, or in any situation that requires your full attention. If you are experiencing a medical or mental-health emergency, contact your local emergency services immediately. The Services are not an emergency service and cannot summon help.
Some Services, including TestFlight or other beta releases, are provided before general release. They may be incomplete, contain errors, change, or be withdrawn at any time, and are provided strictly "as is" without warranty. Feedback on beta features is welcome and is treated as set out above.
We may add, change, suspend, or remove features, content, or whole Services at any time, with or without notice, and without liability to you, except where the law requires otherwise.
We do not guarantee that the Services will be available, uninterrupted, timely, secure, or error-free. Access may be limited by maintenance, updates, your device, your network, or factors beyond our control.
The Services and all Content, including soundscapes, audio, software, designs, text, graphics, and look and feel, are owned by One Life or its licensors and protected by intellectual property and other laws. Except for the limited licence above, nothing transfers any right, title, or interest to you.
One Life, Luten, our logos, and product names are trademarks of One Life Company. You may not use them without our prior written permission. Other names and marks are the property of their respective owners.
We respect intellectual property rights. If you believe content in the Services infringes your copyright, contact us through the Contact page with enough detail to identify the work and the allegedly infringing material, and we will respond appropriately, including under applicable notice-and-takedown procedures.
Your use of the Services is also governed by our Privacy Policy, which explains what we collect, how we use it, and the choices and rights you have. By using the Services you acknowledge that policy.
To the fullest extent permitted by law, the Services are provided "as is" and "as available", with all faults and without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, accuracy, quiet enjoyment, and non-infringement. We do not warrant that the Services will meet your needs or produce any particular result.
You use the Services at your own risk and are responsible for your choices and for how the Services fit into your life and health. You are responsible for backing up any data important to you.
To the fullest extent permitted by law, One Life, its affiliates, and their officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to the Services, even if advised of the possibility. Our total aggregate liability for all claims relating to the Services will not exceed the greater of the amount you paid us in the twelve months before the claim, or twenty US dollars.
The disclaimers and limitations above are a fundamental basis of the agreement between you and us and reflect a reasonable allocation of risk. Some jurisdictions do not allow certain exclusions or limitations, so some may not apply to you, and nothing here limits liability that cannot be limited by law.
You agree to indemnify, defend, and hold harmless One Life and its affiliates from any claims, damages, losses, liabilities, costs, and reasonable legal fees arising out of your misuse of the Services, your content, your violation of these Terms, or your violation of any law or the rights of another.
These Terms apply while you use the Services. You may stop at any time. We may suspend or terminate your access at any time, with or without notice, if we believe you have violated these Terms or to protect the Services or others, or for any lawful reason.
On termination your licence ends and you must stop using the Services. Sections that by their nature should survive, including licence restrictions, intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution, will survive.
You agree to comply with all applicable export-control and sanctions laws and not to use or export the Services in violation of them.
These Terms are governed by the laws of the jurisdiction in which One Life Company is established, without regard to conflict-of-law rules, except where the mandatory consumer-protection laws of your country of residence apply.
Before bringing any formal claim, you agree to contact us first and give us thirty days to resolve the dispute informally and in good faith. Most concerns can be resolved this way.
Where permitted by law, any dispute that cannot be resolved informally will be settled by binding individual arbitration under the rules of a recognised arbitration body, rather than in court. The arbitrator decides all issues, except that either party may seek relief in small-claims court for qualifying claims.
To the extent permitted by law, you and One Life waive any right to a jury trial and to bring or participate in a class, collective, or representative action. Claims must be brought individually.
You may opt out of the arbitration and class-waiver provisions by notifying us through the Contact page within thirty days of first accepting these Terms. Opting out does not affect any other part of these Terms.
Nothing in these Terms excludes or limits rights you have under mandatory consumer-protection law that cannot be waived. Where such laws apply, they take precedence over any conflicting term.
We may update these Terms from time to time. When we make material changes we will update the date above and, where appropriate, give additional notice. Your continued use after changes take effect means you accept the revised Terms; if you do not agree, stop using the Services.
We may give you notices through the Services, by email, or by posting on our website. You may contact us through the Contact page. Notices are effective when sent or posted.
You may not assign or transfer these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, reorganisation, or sale of assets, or by operation of law.
If any provision is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary and the rest remains in full effect. Our failure to enforce any provision is not a waiver of it.
We are not liable for any delay or failure caused by events beyond our reasonable control, including acts of God, outages, network or Platform failures, labour disputes, or government action.
These Terms, together with the Privacy Policy and any product-specific or Platform terms, are the entire agreement between you and One Life regarding the Services and supersede all prior agreements on the subject. Headings are for convenience only.
Questions about these Terms? Reach us through the Contact page on this site and we will be glad to help.